Got a mobile dongle for ease of use when in Colombo Sri Lanka. I was actually cheated by the advertisements which went out in the TV.

Mobitel is one of the leading mobile operators in Sri Lanka which is a child company of the national telephone operator Sri Lanka Telecom (SLT). They were the first to introduce the HSDPA 14.4 & 7.2 MBPS to the local market which was a success.

One of the major failures in a management of an Sri Lankan company is that when the money is good they tend to forget the service for the customers. When they figure it out that the service is also important to grow and sustain in the market, they are already failed and exposed their limbs to others. If you don’t believe me check Dialog Telekom & it’s share price fluctuations for the past year or so.

Below are a series of pictures that I took while trying to connect to internet to download mails. If anyone of you ask me for the best internet service provider in Sri Lanka – the answer is NONE. But the below is absolutely pathetic !!!!!

Customer service is absolute necessity in the modern fast paced economy where there are thunder of competitive counterparts. That is why there are so many organizations & individuals grooming to teach – team work, customer satisfaction, interpersonal speaking behaviors etc; But the old generation where they do not adhere to the new trends fails to deliver what is “right” to the time.