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11月15日

MULTIPOINT – kids, what a way to start…..

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If you have being in Sri Lanka, it’s funny to see the weather changes from place to place. We started the trip from Colombo to travel 110km (which we didn’t know) to a place called “Pallama” (off “Chilaw” towards “Anamaduwa”). The trip was 2.5 hours due to the traffic in Colombo and suburbs with a greasy shower coming down from hell to slow us down. My driver was my colleague who was generous to pick me from home.

We stopped at a place after travelling 60km for breakfast. Rice was ordered and the plate was full with side curry’s while we enjoyed with a Srilankan style “Reggae” music bringing smiles to the faces. SUPER breakfast after a long time finished with a “buddy” bottle of Ginger Bear ! Guess what….name of the place is, “Raata Aran avith Kaaala yamu” (Bring the bottles at night for drinks and eat and go") – attitude with a difference.

When we arrived at the destination there was a ceremony organized by the regional government authorities, schools & the general public to facilitate the sponsors for the donations by ICTA & Microsoft Sri Lanka. It was wonderful to see recognizing the talent of the youth - who are actually disconnected from the fast paces society in Colombo while very few opportunities to become IT literate to face the challenges of new world.

The program was launched by Microsoft Sri Lanka to bring IT to rural parts of the country with the governments vision in the calendar year 2009 as the year of IT & English. That included many programs by Microsoft which was successful globally. Multipoint is one of the new generation educational programs which went on to boom the skills of younger generation. (ref: http://www.microsoft.com/unlimitedpotential/TransformingEducation/MultiPoint.mspx)

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Opening of the “MULTIPOINT” center in an area where Information Technology is a dream made me think, how many of these kind a schools are there in Sri Lanka, how can we help the rural areas like this program which is a highly successful from the day of inception in “NIVITHIGALA” (another 134km south east of Colombo). It’s sad in one way where all the schools, kids will not have the same opportunity as the other kids in “Pallama”.

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As for the kids who was introduced with “MULTIPOINT”, I certainly hope one day they will become the smartest set of people – challenging the world. As for the drive back home which was in the midst of heavy rain pouring down from hell, I had to say my colleague was an excellent racing driver :-)

11月10日

Mobitel really SUCKS

Got a mobile dongle for ease of use when in Colombo Sri Lanka. I was actually cheated by the advertisements which went out in the TV.

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Mobitel is one of the leading mobile operators in Sri Lanka which is a child company of the national telephone operator Sri Lanka Telecom (SLT). They were the first to introduce the HSDPA 14.4 & 7.2 MBPS to the local market which was a success.

One of the major failures in a management of an Sri Lankan company is that when the money is good they tend to forget the service for the customers. When they figure it out that the service is also important to grow and sustain in the market, they are already failed and exposed their limbs to others. If you don’t believe me check Dialog Telekom & it’s share price fluctuations for the past year or so.

Below are a series of pictures that I took while trying to connect to internet to download mails. If anyone of you ask me for the best internet service provider in Sri Lanka – the answer is NONE. But the below is absolutely pathetic !!!!!

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Customer service is absolute necessity in the modern fast paced economy where there are thunder of competitive counterparts. That is why there are so many organizations & individuals grooming to teach – team work, customer satisfaction, interpersonal speaking behaviors etc; But the old generation where they do not adhere to the new trends fails to deliver what is “right” to the time.